SHIPPING
All prices quoted below are in Australian Dollars (AUD$). Once verified, all orders are shipped within 48 hours on business days.
SHIPPING TO AUSTRALIA
| SHIPPING OPTION | COST |
| Australian Standard Shipping (3-5 business days once dispatched) |
Free for orders $149 and over. $8.50 for under $149 |
| Australian Express Shipping (1-2 business days once dispatched) |
$11.50 for all orders |
SHIPPING TO NEW ZEALAND
| SHIPPING OPTION | COST |
| Standard Shipping (5-6 business days once dispatched) |
Free for orders $149 and over. $14.95 for under $149 |
INTERNATIONAL SHIPPING
| SHIPPING OPTION | COST |
| Standard Shipping (5-7 business days once dispatched**) |
Free for orders $149 and over. $30 for under $149 |
Please note that CHARLIE&CHASE is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods.
** Delivery times may exceed the 5 business days for more remote countries.
RETURNS & EXCHANGES
All returns require an RA number. Please email info@charlieandchase.com.au with your order number and our customer service team will be able to assist.
It remains at the discretion of CHARLIE&CHASE whether the item will be accepted for refund based on quality control. Items must be returned in original condition to be eligible for refund.
| RETURN OPTION | POLICY |
| Exchange | Exchanges currently unavailable |
| Return for Credit Note (available for 90 days) |
Credit notes valid for 12 months Email info@charlieandchase.com.au with the details The credit note will be issued upon receipt of the item We will cover up to $10 standard postage on full price items (please email a copy of your postage receipt to info@charlieandchase.com.au for this to be actioned) |
| Refund (available for 30 days) |
Sales items cannot be returned for a refund Postage is not reimbursed when choosing a refund Email info@charlieandchase.com.au with the details You will receive an email response with instructions |
INTERNATIONAL RETURN
All of the above options are available but please be aware.
All returns must have an International Tracking Number.
No cost of postage can be covered for International Orders.
Please highlight on package if it for an exchange
CHARLIE&CHASE is not responsible for any items lost in transit, and cancelled orders of shipped items due to refusal of acceptance on incoming tax charges will only be refunded the full price of the product. This does not include any associated shipping charges from the original purchase.