How do I clean and take care of my glasses?
To clean your glasses we advise using lukewarm tap water with lotion-free soap, then simply wipe down the frame with our microfibre Charlie&Chase cloth provided. We highly recommend placing glasses in your Charlie&Chase case for protection when not in use.I’ve lost my glasses, help! Can you make my prescription glasses urgent and on express?
Yes, please let us know and we can make up your prescription glasses and ship them off on express, taking only 1-2 days in Australia once dispatched.Can I use my health fund?
Most certainly, as we are a registered provider to all major private health funds in Australia, so we can simply issue an invoice for your claim.My glasses have become loose is there anything I can do about it?
Yes, with Charlie&Chase we provide a lifetime service of tightening screws, changing nose pads and reheating service for a firmer fit. Simply email us and post to our address with name and invoice number.Which lenses do you use?
We have chosen to use Essilor and each frame is fitted by an authorised Optical Dispenser and technician in Australia to ensure the best standard of quality for your eyes.My eyes have astigmatism, can I wear Charlie&Chase?
Yes, we provide the highest quality for all reading and distance glasses, including astigmatism correction.Can we order multifocal/progressive lenses?
Not at this stage as Charlie&Chase main focus is providing the highest quality for single vision.What is the PD?
The Pupillary Distance(PD) measurement which is the distance between the centre of both your pupils.What is your ABN?
29 625 652 897